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When
15 Nov 2018
Starting 12:00 pm
Where
Leuven, BE
Sportoase Business Center

EVENT WILL START IN

Don’t miss the biggest Contact Center event in Belgium!


Contact Center Congress & Awards

The biggest Contact Center Event in Belgium


An inspiring congress with top-knotch speakers, followed by an awardshow to celebrate our ever-changing branche. That is exactly what you’ll find at the biggest Contact Center Event in Belgium!

Last year we discussed the importance of human intelligence. With that in mind it is inevitable to notice how indispensible connection is – on all levels.

We’re not yet giving away everything but if you’re not convinced by the name Rik Vera (NexxWorks) we don’t know what will convince you!  Come and listen to the inspiring viewpoint of this Contact Center visionary and learn what you can do to be future-proof.

While you’re getting ready, better get those toncils warmed up too! We’re treating our audience to the best connectivity exercise we could find…

Wanna stay a bit longer? Great, you can register for a combo-ticket to experience the awardshow! You’ll hear about the best cases in Connecting People, Connecting Customer Centricity, Connecting Technology and find out first hand who our independent expert jury chose for these categories.  We close the night with a true celebration, contact center style!

Starting at 18.30 – Let’s Celebrate Connectivity!

Wanna stay a bit longer and enjoy an inspiring evening with delicious food?

 Great! You can register for a combo-ticket to experience the awardshow. If your schedule doesn’t allow for both, you can choose for the congress or the awardshow. Both are inspiring and fun though!

 During the Contact Center Awards you’ll hear about the best cases in People, Customer Centricity and Technology and find out first hand who our independent expert jury chose for these categories.

Enjoy a gourmet walking dinner and find out which cases are the best in the category Technology, People and Partnership & Customer Centricity!

We close the night by celebrating together with music and a delicious desserts buffet.

Want to compete with your own case?
You can find the questions starting July 1st! The deadline is October 1st.

Program schedule


Welcome

  12.00 - 12.30
We're opening up early for those who want to check out Sportoase, go for a swim or just like to be early. Enjoy some coffee, tea, or other beverages, start networking early, meet our sponsors and come say hi!

Lunch

  12.30 - 14.00
Start the Congress on a delicious note with a healthy lunch and meet other contact center professionals!

Reception

  17.00 - 18.30
Drinks are on us... Stick around to network, meet old acquaintances... Enjoy yourself... and have a local beer, some bubbles or a cold beverage to your taste! If you're staying for the awards you'll have some time to relax after all those inspiring keynotes.

Open the Buffet!

19.00-20.00
Walking dinner buffet for everyone! Enjoy the food and connect with all the people.

Awards

20.00-21.00
Come and experience the awardshow! You’ll hear about the best cases in Connecting People, Connecting Customer Centricity, Connecting Technology and find out first hand who our independent expert jury chose as a winner in these categories.

Event price list Members


Congress - Members CC.BE

195
  • Access to Contact Center Congress
  • Lunch
  • 3 Keynotes
  • Networking drink

Combi-Ticket Members CC.BE

295
  • Access to Contact Center Congress
  • Lunch
  • 3 Keynotes
  • Reception
  • Access to Contact Center Awards
  • Walking Dinner
  • Dance the night away
  • Dessert Buffet

Awards - Members CC.BE

145
  • Access to Contact Center Awards
  • Walking Dinner
  • Dance the night away!
  • Dessert Buffet

Price list Non-members


Congress - Non-Members CC.BE

295
  • Access to Contact Center Congress
  • Lunch
  • 3 Keynotes
  • Networking drink

Combi-Ticket Non-Members CC.BE

395
  • Access to Contact Center Congress
  • Lunch
  • 3 Keynotes
  • Reception
  • Access to Contact Center Awards
  • Walking Dinner
  • Dance the night away
  • Dessert Buffet

Awards - Non-Members CC.BE

205
  • Access to Contact Center Awards
  • Walking Dinner
  • Dance the night away!
  • Dessert Buffet

FAQ

Everything you need to know about the Contact Center Congress & Awards


There are two parkings available. Sportoase has its own parking lot (194 places available) underneath the complex and there is another parking lot (700 places available) just next to Sportoase. Both are situated at the Philipssite.

Leuven Station is only a 10 minute walk away. You could also take the bus if you don’t fancy a stroll, every ten minutes the Ringbus leaves at Leuven Station. You can take both Ringbus 600 or 601.

Just don’t forget to get off at the Parkpoort stop!

If you have received an invitation for the Contact Center Congress from one of our sponsors, you still need to register by sending an e-mail to hans@contactcentres.be or you can ask your host to register for you.

If you cancel before 15/10/2018 you will receive a refund of 50% of the fee. After 15/10 there will be no refunds  for cancellations. Up to 14/11 you can transfer your registration to a colleague free of charge.

You couldn’t make it or the venue is already sold out? No worries, you can still follow the Congress from a distance. We will be bringing live updates on Twitter (hashtag #CCCongress18 or follow @CCBelg).

What Tweeps Say

Read what the previous attendees had to say !


Venue location

Sportoase Leuven, Philipssite


Contact us


Contactcentres.be | Luchthavenlaan 27 bus 23 | 1900 Vilvoorde
+32489317043
  • DATE

    15 November 2018
  • LOCATION

    Leuven, Sportoase
  • REMAINING

    349 Tickets