Contact Center Congress – 27 Sept 2017

Welcome

08.30 - 10.00

Mechelen Centraal

We're opening up early for those who want to avoid the traffic. Enjoy some coffee, tea, sandwiches, croissants, cold beverages, juices... Start networking early, meet our sponsors and come say hi!

Lunch

12.30 - 14.00

Mechelen Centraal

Refill your energy meter and enjoy a healthy lunch with both hot and cold food and drinks.

A disruption from your usual conference behavior... In stead of being in the same company as always during your lunch, you are invited to take part in our fitworking session, in which you will interact with eachother while moving.

Reception

17.00 - 19.00

Mechelen Centraal

Drinks are on us... Stick around to network, meet old acquaintances... Enjou yourself... and have a local beer, some bubbles or a cold beverage to your taste

Lieve Huygens

Customer Contact Center Manager

Carglass

10.00-11.00

Herten Aas

Carglass has a strong HR vision, based on creating an optimal work environment for its employees and becoming ‘the best company you will ever work for’. Lieve will tell us more about how they achieve this. Carglass delivers exceptional HR services to every individual and provides all necessary coaching and support resources. They strongly believe that satisfied, passionate and engaged employees deliver outstanding customer satisfaction.

Sofie Van Eemeren

HR & People Lead

Unleashed (Medialaan)

10.00 - 11.00

Dijlezaal

Unleashed is a young media and technology company, part of the Medialaan Group, that controls the brands Mobile Vikings, JIM Mobile and Stievie. Unleashed relies on a number of values, such as space for initiative and the importance of teamwork. Besides that, they understand how important a pleasant and modern work floor is. The company recently received a ‘Great Place to Work’ certificate. HR & People Lead Sofie is looking forward to inspire you!

Harry Demey

CEO & Inspirator

LDV United

11.00 - 12.00

Herten Aas

LDV United is a marketing agency in Antwerp that has been creating ‘fans for brands’ since 1991. The company has launched several successful campaigns and counts as an example of long term thinking. Harry will teach us about the importance of a company culture and corporate values, as LDV kept the same values through all those years, without losing their relevance.

Marc Herremans

Motivational Speaker & Trainer @ 185 Coaching Center

The Cards Of Your Life

12.00 - 12.30

Auditorium

The story of Marc Herremans is an amazing example of how your mental strengths can outpass your physical short comings. Paralyzed after a triathlon training accident Marc fought back, became world champion Ironman in his handbike as a paratriathlete. He knows how to motivate and inspire you and how to get that message across throughout your company.

Elke Geraerts

Partner @ Better Minds At Work

Improve Your Mental Agility

14.00 - 14.50

Auditorium

1/4 working Belgians has a burn-out, or is in the danger zone. That is no reason for panic, according to Elke. Your brain is like a muscle that can be trained. It pays to improve your mental agility because it helps you to go through any crisis, to be more resistant to stress and to take control of your own life and happiness. The keynotes of Elke Geraerts are not dry lectures but practical workshops in which she inspires and challenges her audience. Her handy tips and tricks can be applied immediately within your company or organization.

Barbara Torfs

Partner @ Herculean & Springbok Coaching

Fit at work, health works

14.50 - 15.40

Auditorium

Health works'... An inspiring story on how to keep your employees fit and how you can help achieving that goal as a company. Sports and other activities are getting a bigger role in today's companies. Barbara will explain to us how you and your employees benefit from fit at work programs

Mike Walsh

Futurist & Author @ Tomorrow

Reinventing leadership for the age of machine intelligence

15.40 - 16.30

Auditorium

We live in an age of wonder - cars that drive themselves, platforms that anticipate our needs, and robots capable of everything from advanced manufacturing to complex surgery. Automation, algorithms and AI are transforming not only business, but every facet of daily life. While many fear that robots will take their jobs, the rise of machine intelligence begs a more important question: what is the true potential of human intelligence in the 21st century?