Loading...
When
27 Sep 2017
Starting 10:00 am
Where
Mechelen, BE
Lamot conference center

About the Contact Center Congress

The biggest Contact Center Event in Belgium


Last year we were discussing the impact of disruptive technologies on customer contact. This year we focus on the ‘Human Intelligence’ in addition to Artificial Intelligence. The employees will still be here, but their jobs will change. How do you engage them? How do you keep them? How do you keep them satisfied? In this year’s congress it’s all about the Employee Life Cycle.

Discover some real life cases from Carglass, Unleashed, LDV United and others… Get motivated by Marc Herremans… Learn from Elke Geraerts how to train your brain against burnout, Barbara Torfs who will try and keep you fit, because health works… and Mike Walsh, who is flying over from the USA to tell you everything about human intelligence in times of machine learning…

In the 2017 Contact Center Congress we again expect to welcome more than 300 contact center professionals and business people from other sectors as well. Last year 308 visitors thanked us with a Net Promotor Score of 57.

EVENT WILL START IN

Don’t miss the biggest Contact Center event in Belgium!


Inspiring Employee Life Cycle Cases

Practical solutions for you to take home to your company


Lieve Huygens

Lieve Huygens

Customer Contact Center Manager

Carglass has a strong HR vision, based on creating an optimal work environment for its employees and becoming ‘the best company you will ever work for’. Lieve will tell us more about how they achieve this. Carglass delivers exceptional HR services to every individual and provides all necessary coaching and support resources. They strongly believe that satisfied, passionate and engaged employees deliver outstanding customer satisfaction.

Harry Demey

CEO & Inspirator

LDV United is a marketing agency in Antwerp that has been creating ‘fans for brands’ since 1991. The company has launched several successful campaigns and counts as an example of long term thinking. Harry will teach us about the importance of your company culture and corporate values, as LDV kept the same values through all those years, without losing their relevance… Even in the design of their new offices.

Sofie Van Eemeren

HR & People Lead

Unleashed is a young media and technology company that controls the brands Mobile Vikings, JIM Mobile and Stievie. Unleashed relies on a number of values, such as space for initiative and the importance of teamwork. Besides that, they understand how important a pleasant and modern work floor is. The company recently received a ‘Great Place to Work’ certificate. HR & People Lead Sofie is looking forward to inspire you!

Fitworking session at lunch!

Last year we invited you to a speed dating networking session at lunch to get you out of your comfort zone and talk to random people at the congress. This year we invite you to move while getting to know eachother better…

Keynote speakers

Marc will put all his cards on the table, Elke will train your brain, Barbara will keep you fit and Mike will lead us as humans in times of machine intelligence


FAQ

Everything you need to know about the Contact Center Congress


There are 3 parkings closeby to the Lamot Congress Center. The closest is the Q-Park Mechelen Lamot, Guldenstraat 18. Places are limited here and we willt try to keep you updated on the available parking spots. Otherwise we will direct you to 2 other parkings: Parking Hoogstraat, Ganzendries 21; Parking Kathedraal, Sint-Romboutskerkhof.

Mechelen Train Station is only a 10 minutes walk away. From Mechelen Train Station you can take the Bus. The “Centrum Pendel bus 1 (Mechelen Station – Nekkerspoel)” leaves every 30 minutes at Perron 9. The closest busstop to the Lamot is stop “Korenmarkt”.

If you have received an invitation for the Contact Center Congress from one of our sponsors, you still need to register by filling out your Promo Code received in the Invitation registration.

If you cancel before 27/08/2017 you will receive a refund of 50% of the fee. After 27/08 there will be no refunds  for cancellations. Up to 20/09 you can transfer your registration to a colleague free of charge.

You couldn’t make it or the venue is already sold out? No worries, you can still follow the Congress from a distance. We will be bringing live updates on Twitter (hashtag #CCCongress17 or follow @CCBelg).

Program schedule


Welcome

  08.30 - 10.00
  Mechelen Centraal
We're opening up early for those who want to avoid the traffic. Enjoy some coffee, tea, sandwiches, croissants, cold beverages, juices... Start networking early, meet our sponsors and come say hi!

Lunch

  12.30 - 14.00
  Mechelen Centraal
Refill your energy meter and enjoy a healthy lunch with both hot and cold food and drinks.

Fitworking Session

  12.45 - 13.30
  Mechelen Centraal
A disruption from your usual conference behavior... In stead of being in the same company as always during your lunch, you are invited to take part in our fitworking session, in which you will interact with eachother while moving.

Reception

  17.00 - 19.00
  Mechelen Centraal
Drinks are on us... Stick around to network, meet old acquaintances... Enjou yourself... and have a local beer, some bubbles or a cold beverage to your taste
Lieve Huygens
Customer Contact Center Manager

Carglass

  10.00-11.00
  Herten Aas
Carglass has a strong HR vision, based on creating an optimal work environment for its employees and becoming ‘the best company you will ever work for’. Lieve will tell us more about how they achieve this. Carglass delivers exceptional HR services to every individual and provides all necessary coaching and support resources. They strongly believe that satisfied, passionate and engaged employees deliver outstanding customer satisfaction.
Sofie Van Eemeren
HR & People Lead

Unleashed (Medialaan)

  10.00 - 11.00
  Dijlezaal
Unleashed is a young media and technology company, part of the Medialaan Group, that controls the brands Mobile Vikings, JIM Mobile and Stievie. Unleashed relies on a number of values, such as space for initiative and the importance of teamwork. Besides that, they understand how important a pleasant and modern work floor is. The company recently received a ‘Great Place to Work’ certificate. HR & People Lead Sofie is looking forward to inspire you!
Harry Demey
CEO & Inspirator

LDV United

  11.00 - 12.00
  Herten Aas
LDV United is a marketing agency in Antwerp that has been creating ‘fans for brands’ since 1991. The company has launched several successful campaigns and counts as an example of long term thinking. Harry will teach us about the importance of a company culture and corporate values, as LDV kept the same values through all those years, without losing their relevance.
Marc Herremans
Motivational Speaker & Trainer @ 185 Coaching Center

The Cards Of Your Life

  12.00 - 12.30
  Auditorium
The story of Marc Herremans is an amazing example of how your mental strengths can outpass your physical short comings. Paralyzed after a triathlon training accident Marc fought back, became world champion Ironman in his handbike as a paratriathlete. He knows how to motivate and inspire you and how to get that message across throughout your company.
Elke Geraerts
Partner @ Better Minds At Work

Improve Your Mental Agility

  14.00 - 14.50
  Auditorium
1/4 working Belgians has a burn-out, or is in the danger zone. That is no reason for panic, according to Elke. Your brain is like a muscle that can be trained. It pays to improve your mental agility because it helps you to go through any crisis, to be more resistant to stress and to take control of your own life and happiness. The keynotes of Elke Geraerts are not dry lectures but practical workshops in which she inspires and challenges her audience. Her handy tips and tricks can be applied immediately within your company or organization.
Barbara Torfs
Partner @ Herculean & Springbok Coaching

Fit at work, health works

  14.50 - 15.40
  Auditorium
Health works'... An inspiring story on how to keep your employees fit and how you can help achieving that goal as a company. Sports and other activities are getting a bigger role in today's companies. Barbara will explain to us how you and your employees benefit from fit at work programs
Mike Walsh
Futurist & Author @ Tomorrow

Reinventing leadership for the age of machine intelligence

  15.40 - 16.30
  Auditorium
We live in an age of wonder - cars that drive themselves, platforms that anticipate our needs, and robots capable of everything from advanced manufacturing to complex surgery. Automation, algorithms and AI are transforming not only business, but every facet of daily life. While many fear that robots will take their jobs, the rise of machine intelligence begs a more important question: what is the true potential of human intelligence in the 21st century?

Event price list


Members CC.BE

125
  • Access to Contact Center Congress
  • Choose your Case
  • Lunch
  • 4 Keynotes
  • Networking drink

No Credit Card? Scroll down and use the registration form below this section

Non-Members

250
  • Access to Contact Center Congress
  • Choose your Case
  • Lunch
  • 4 Keynotes
  • Networking drink

No Credit Card? Scroll down and use the registration form below this section

Register via Invoice

No credit card? Or other company payment process requirements? You can register via below form and we will make sure you receive your invoice and your tickets…


Register Now

Register Now

* We process using a 100% secure gateway

Carglass
LDV United
Medialaan
No case

What Tweeps Say

Read what the previous attendees had to say !


Venue location

Lamot Congress Center, Havermarkt, Mechelen


Q Park Lamot
Right next to Lamot Center

Q Park Lamot

Guldenstraat 18, MechelenGet direction
Indigo Park Hoogstraat
2 minutes walk to Lamot

Indigo Park Hoogstraat

Ganzendries 21, MechelenGet direction
Hotel Mercure Ve
From $130 per night

Hotel Mercure Ve

Vismarkt 14, MechelenGet direction

2015 GALLERY

Pictures from previous year


Contact us


Contactcentres.be | August Reyerslaan 80 | 1060 Brussel
+32489317043
  • DATE

    27 September 2017
  • LOCATION

    Mechelen, Lamot
  • REMAINING

    237 Tickets